The following Terms and Conditions ( BINDING AGREEMENT ) are Effective BETWEEN:                           

Susie Washes and Fixes, LLC (the “Service Provider” or “company”) a company existing under the laws of Stephens County, Georgia, with its head office located at: 929 Crescent Dr, Toccoa, GA  30577.

AND:

The property owner, referred to as “the client”. The agreement pertains to the completion of residential or commercial exterior cleaning services, including pressure washing and soft washing services, handyman services and the receipt of payment from the client.

Authorization

To complete the cleaning or handyman service, the client grants the company access to the property within the estimated timeframe. If the service needs to be rescheduled due to bad weather or other unforeseen circumstances, the company will make every effort to accommodate the client’s needs. The client must provide access to an outdoor spigot, which will be turned on and easily accessible for the company’s use. If the property relies on well water or has low water pressure, the client must inform the company prior to arrival and avoid using water during the cleaning service.

Payment Terms

Our payment options are cash or credit/debit card. Please note that for residential services, payment is required upon completion of the work on the day of service. Any residential service invoice not paid for within 5 calendar days of service is subject to a materialmen’s or mechanics lien on the Property. Furthermore, the client shall owe a 10% late fee for any outstanding amounts due on a monthly basis (i.e. $10 late fee if $100 outstanding owed) until all amounts due are paid in full. An additional 10% shall be due each month for all unpaid amounts due. The company may at any point seek payment for outstanding services through any legal action afforded it at the time. All costs associated with collections shall be paid by the client. If failure to pay leads to legal action in court with attorney’s fees, the prevailing party shall be awarded all fees and costs associated with the unpaid amounts.

For commercial services, invoices are subject to a net 30 payment term. Any outstanding invoice after 45 days will be subject to late fees. In the event of an outstanding invoice after 90 days, the company reserves the right to pursue a civil claim to collect the debt. In such a case, the company also reserves the right to seek compensation for all legal costs incurred.

Media Release and Use

Please be aware that our company reserves the right to use cameras, photos, and videos for company documentation, training, and marketing purposes. However, if you do not wish for any photos or videos of your property to be used for marketing purposes, please notify our company in advance. We will make sure to respect your request and exclude any media related to your property from our marketing materials. Thank you for your understanding.

Terms and Conditions Limitations

CONCERNS INHERENT WITH PROJECTS ON EXISTING STRUCTURES.  The Client understands and agrees that there are certain limitations and constraints involved in any work performed on an existing structure.  Based on that understanding, the Client will provide and agrees to the following items or concerns of Company:

 

1. The Company will use reasonable efforts to match old and new materials and to patch damage to existing materials where such join new materials.  However, the point of connection or patched area may be detectable.  Company shall have no liability or responsibility to make the old and new materials look identical or that the joint become invisible.
2. Property Damage. The Company will use reasonable efforts to minimize damage to existing improvements, including, without limitation, driveways, landscaping, lawns, and any other existing improvements on the property.  However, Company shall not be responsible or liable for incidental or consequential damages to any of Client’s property, curbs, sidewalks, or any property, which were not installed by Company, unless such damage results from Company’s (or any party on the Property on behalf of the Contractor) negligence.  Client shall be responsible for removing or protecting personal property, furniture, landscaping, or other items in the vicinity of the renovation Project.
3. Assumption of Risk & Disturbance. Client understands and acknowledges that during the course of work, the residence may not be safe for non-construction personnel.  Client assumes all risks for himself or herself, family members, invitees, agents, or guests, including without limitation, personal injury from, relating to or associated with, the Project or Company’s performance, except for gross negligence or willful injury.
4. On-Site Utilities and Facilities.  Unless otherwise agreed in writing, Company shall use the utility services, water supply, and a designated bathroom within the Project without charge.
   1. Ownership or Authorization. Client warrants that he/she has the authority to authorize work to the Property.
   2. Client shall provide Company with adequate access to the Project as required by Company to perform the work listed in the Agreement.
   3. Homeowner Association Approval. Client is responsible for obtaining all approvals required by any architectural control committee or homeowners’ association.
   4. Client is responsible for acquiring any permits the County requires. Company is not responsible for pulling permits on the Client’s behalf.
   5. Client is responsible for obtaining any reasonably necessary boundary surveys, site plans, foundation surveys, or final surveys.
   6. Easements and Zoning.  Client is responsible for securing and paying for any easements, variances, zoning changes, modifications to restrictive covenants, or other similar matters prior to commencement of the Project.

Loud noise, dust, dirt, and general commotion can be expected during construction. Client understands and acknowledges that these conditions may exist while work is being completed.  Client will be solely responsible for addressing any concerns of neighbors or adjacent property owners.

Please note that in the event of a cancellation, a $45 fee will be assessed if the cancellation is made within 48 hours of the scheduled service.

Please be advised that in the event our technicians show up to provide service and there is not a working water source, a $45 fee will be assessed.

On The Day of Service

• Please ensure that the exterior on-site water spigot is both accessible and activated to provide running water.
• Please avoid using any water during the service period.
• Ensure that all windows and doors are tightly shut
• For the safety of both the customers and the wash company technicians, please avoid walking around the property during the cleaning process. Additionally, kindly ensure that children and pets remain indoors.
• If you have any dogs on the property, kindly ensure that all dog droppings are removed from the work zone before our arrival. This will help us provide a safe and clean working environment.
• Please clear all work areas of any items, including house decorations, bird feeders, flags, and doormats. Also, kindly remove any sensitive materials such as vehicles from the areas that will be cleaned.
• Please turn off all outside electrical outlets and fixtures at the breaker box before the arrival of the company technician.

Acknowledgement of Risks and Release of Liability

At Susie Washes and Fixes LLC, our technicians utilize cleaning chemicals to remove organic and inorganic staining for the best possible results. We take precautions to prevent any property damage during the cleaning process, but it’s important to note that there is always a risk, especially on delicate surfaces.

Before beginning any work, our pressure washing company technicians will conduct a property walk down and document any existing damage that we notice to the property through photographs or videos. This process helps to ensure that we do not cause any further damage during the cleaning service and helps to protect both the client and our company.  At Susie Washes and Fixes LLC, it is essential that your property is in good repair and weather- tight, including all components that may affect its weather-tightness such as electrical services, doors, windows, siding, shingles, gutters, and caulking. We cannot be held liable for any water damage resulting from poor installation, maintenance, or repair of these items, including improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, and improper caulking. It is the responsibility of the client to ensure that their property is in good condition before we provide our cleaning services.

House/Building Wash Acknowledgment

At Susie Washes and Fixes LLC, we use effective cleaning solutions, including sodium hypochlorite, to remove organic growth from exterior surfaces. We prioritize environmental protection, taking several precautions to minimize any risks to plant life during the cleaning process. However, please note that high temperatures during the day may still cause some plants to burn.

At Susie Washes and Fixes LLC, we would like to inform our clients that prolonged UV exposure may cause oxidation of vinyl and painted surfaces on homes and buildings. Oxidized surfaces may leave a chalky residue on your hand when rubbed, and low- pressure cleaning may reveal blemishes on these surfaces that were previously less visible. If our technician discovers that your building or home exterior is oxidized, we will discuss this with you prior to washing and recommend the appropriate course of action.

During our washing process, we utilize the customer’s water, which may result in water spotting on windows/glass surfaces. Please note that our standard building or house wash does not include conventional window cleaning unless otherwise stated and agreed upon in the initial estimate. We recommend discussing any additional services with our team before the cleaning process to ensure all your needs are met.

At Susie Washes and Fixes LLC, we want to make our clients aware of weep holes on vinyl siding. These holes are essential for the ventilation of the siding and are located on the underside of the vinyl ledges. However, different types of bugs can make homes out of these holes and often bring mud and debris into them. After we complete a cleaning service, it’s possible that mud or dirt may drain from these holes, leaving a faint red/ orange stain. These stains are not permanent, and we ask clients to please contact our company if this occurs so that we can come back to resolve the issue.

Certain stains, such as tree sap, artillery fungus, concrete splatter, and paint and stain splatters, may not be removable by conventional power washing methods. We’ll do our best to identify these areas and set realistic expectations, but some stains may be impossible to remove entirely.

Concrete Cleaning Acknowledgment

The appearance of concrete can be affected by various factors, such as the timing of pouring and curing. When concrete is contaminated with dirt or other pollutants, cleaning may make these stains more visible. Exposed aggregate may also become more noticeable after cleaning. Rust stains on concrete require specialized chemicals and processes to remove, and pressure washing alone is usually insufficient. If rust stain removal was not discussed during the initial estimate, it is not be included in the work. Moreover, clients should understand that oil stains on concrete may be challenging to remove completely, especially if they have been present for a long time. Once oil stains penetrate the concrete, they are often visible despite cleaning.

Roof Cleaning Acknowledgment

In our roof cleaning process, we use chemicals and low-pressure application to neutralize the organic growth that causes unsightly discoloration on the roof. While we strive for the best possible outcome, the customer must understand that there is a small chance that browned grass may occur in the areas of the downspouts.

Additionally, the customer acknowledges that the natural elements may take 6-8 weeks to fully remove the neutralized organic growth. We do not forcibly remove organic growth, such as moss and lichens, unless the customer signs a liability waiver requesting us to do so with pressure. On the day of cleaning, most of the discoloration will be removed. Please note that our company may have to return for re-application in some cases. We include this acknowledgment to ensure that customers are fully informed about the roof cleaning process, the potential outcomes, and the timeline for the natural elements to remove the neutralized organic growth.

Agreement/Acceptance to Terms and Conditions

Upon acceptance of the estimate, the client agrees that all specifications and conditions outlined in the proposal/estimate are hereby accepted. The client also authorizes the company to complete the work as specified in the proposal/estimate form. The client acknowledges and releases the company from any liability for property damage, unless such damage is caused by negligence or willful misconduct of Susie Washes and Fixes LLC.

Additionally, if any damage is found on the property after completion of the work, the customer must report it to the company within 48 hours of the completion of the service.